16 Pros and Cons of Owning a Laundry Business From An Owner’s Point Of View

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November 11, 2023


advantages and disadvantages of a laundromat

This article is co-created and verified by Kamala Q., a laundromat owner in Laguna

Are you interested in starting your own laundry service? While running a laundry shop can be a lucrative venture, it does have its pros and cons.

In this article, let’s delve into 16 advantages and disadvantages of starting a laundry shop.

Key Takeaways

  • Laundry businesses are profitable ventures, but it has their fair share of troubles.

  • Running a SWOT analysis is crucial for strategic planning, decision-making, and creating competitive strategies for a laundry business.

  • Consider economic factors like recessions and labor laws in the Philippines when running a laundromat.

Advantages Of Laundry Business

Here are eight main advantages of a laundry business.

Simple Operation

Operating a laundry business is relatively simple compared to other business ventures. It primarily involves managing laundry equipment such as washers, dryers, and devices for handling cash or card payments.

The laundry services offered are straightforward, making it easier for owners to train employees and provide consistent, high-quality laundry services to customers.

Potential For Fast Business Growth

The laundry industry is in high demand, as everyone requires clean clothing and linens. By implementing a successful strategy and adapting to new technologies and trends, a laundry business has the potential for rapid growth.

Offering additional services like pick-up and delivery or mobile apps for booking can help attract new customers and expand the market reach.

Recession Resistant

Unlike many industries, the laundry business is largely recession-resistant. Regardless of the economic climate, people will always require clean clothes (and not a lot of people enjoy washing clothes!), making this industry a stable venture with a steady demand for services.

Minimal Employees

A laundry shop typically requires a small number of staff members to oversee daily operations. This helps keep costs low while providing efficient services to customers. Employees can handle tasks such as maintenance, customer service, and monitoring laundry equipment.

Non-Seasonal Operations

The laundry business is a non-seasonal operation, meaning there’s a constant demand for services throughout the year. This allows for consistent income and helps maintain a stable business operation.

Great ROI

Investing in a laundry business can yield a great return on investment (ROI). By selecting the appropriate laundry equipment, location, and strategic marketing efforts, a successful laundry business can expect to see solid profits over time.

Flexibility

Laundry business owners have the option to choose their level of involvement in the business, from a hands-on approach to remote management. This offers flexibility in balancing work and personal life, as well as choosing if they wish to focus on other ventures.

Minimal Inventory

Unlike businesses with extensive product inventories, a laundry shop’s primary “inventory” is its laundry equipment. This reduces the need for extensive stocking and storage space, further simplifying operations and minimizing expenses.

Disadvantages Of A Laundry Business

stressed out employee

What are the weaknesses of laundry business? Here are seven main disadvantages:

Requires Large Initial Capital

A laundry business requires a significant initial investment. Purchasing or leasing commercial space, acquiring equipment such as washing machines and dryers, and renovations to get the store operational can be costly.

Additionally, setting up an online booking system and allocating a limited marketing budget to promote the services adds to the expenses.

Solution: You can start a small-scale laundry service that requires less capital. Then, reinvest your revenue and profits to expand the business. Alternatively, you can take advantage of business loans.

You Must Always Be On Standby To Open The Shop

To operate a successful laundry business, you must always be available to open the store and ensure it is properly staffed. This can be time-consuming and may disrupt your personal life.

One solution is to hire additional employees, but this may increase operational costs, making your laundry service less profitable.

Frequent Customer Complaints

Handling customer complaints is often a part of running a laundromat business. Damaged or lost clothes, mishandled items, and dissatisfaction with dry cleaning services are common grievances that may arise. This can be stressful for business owners who are striving to maintain a positive reputation.

Solution: Standardize your processes and enforce strict quality control on every load that goes into a washing machine. Additionally, instill responsibility and ownership of their work in your staff, so they adhere to your standards even if you are not present.

Utility And Maintenance Cost

Utility expenses, such as water, electricity, and gas, can impact the profitability of a laundry business. Additionally, regular maintenance and repair of machines add to the operational expenditures. It is essential to monitor and minimize these expenses to maintain a successful venture.

Solution: Teach your staff how to properly take care of their machines. Ensure that your equipment goes through regular check-ups and maintenance to increase their lifespans.

Irregular Hours

While you have the freedom to tailor your work hours to your personal preferences, it is essential to reciprocate that flexibility for the sake of your laundromat, too. Your business and clients will be indifferent to whether you’re on holiday, sick, or otherwise occupied. Expect to address laundry challenges at any time, regardless of the hour.

Competitive

The laundry industry is highly competitive, with many businesses offering similar services. In fact, there were 1.08 million laundry establishments in NCR alone in 2021. The sector’s revenue is also expected to grow at a rate of 3.32% annually.

To attract new customers and retain current patrons, owners must employ effective marketing strategies and continuously improve their service. This can be challenging, particularly for those with limited resources.

Solution: Offer additional services that typical laundromats do not offer. For example, free laundry delivery services in combination with online booking systems (i.e., Facebook) are appreciated by busy and working professionals. Discount coupons, on the other hand, are loved by college students who want to save money.

Rising Operating Costs

External factors, such as inflation, can contribute to rising operating expenditures for a laundry business. Additionally, increased competition may result in higher marketing expenses to maintain visibility. Balancing these factors while maintaining profitability is a significant challenge that must be addressed.

Solution: Ensure that your operational costs are down by buying detergents and fabric conditioners in bulk. As mentioned earlier, keep your machines in tip-top shape by doing regular maintenance.

Labor Dependency

Reliance on skilled labor for tasks like sorting, washing, folding, and customer service can be a challenge, especially with staff turnover or a shortage of skilled workers affecting business operations and customer experience‚Äč.

Solution: Invest in training programs to quickly onboard new employees and improve the skills of existing staff. You can also provide incentives or year-end bonuses to keep morale high and the employee turnover rate low.

Comprehensive SWOT Analysis

SWOT Analysis for laundry businesses, including coin laundry business

A thorough SWOT analysis will help identify aspects that revolve around owning a laundry shop.

SWOT, an acronym for Strengths, Weaknesses, Opportunities, and Threats, can provide valuable insight into the pros and cons of having a laundry business.

Internal Strengths

Owning a laundromat offers undeniable convenience for customers, making it a potentially steady revenue stream.

As life gets busier, people will find a reliable way to keep their clothing fresh and clean. A well-equipped laundry shop with skilled employees can cater to different fabric types, remove stubborn stains, and offer a range of services, including dry cleaning, folding, and even pick-up and delivery.

Another advantage is the option of increasing internal workforce size by hiring more employees to meet the rising demand for laundry services.

Pro Tip: Most startup laundry businesses will only require one to two staff.

Weaknesses

However, there are inherent challenges in a laundry business, such as high overhead costs due to equipment maintenance and energy consumption.

Additionally, the dependence on external factors like the supply chain and local regulatory policies might create potential setbacks affecting daily operations. Growing competition from other local laundry shops and larger franchises can also prove challenging for a small business to thrive.

External Opportunities

On the other hand, a laundromat can significantly benefit from staying updated with technology advancements by investing in energy-efficient machines and embracing digital solutions like mobile apps and online booking.

By partnering with complementary establishments such as gyms, hotels, or beauty salons, a laundromat can expand its consumer base and generate new income streams. Finding a shop location near schools and universities can significantly increase revenue as well.

At the same time, these external opportunities allow businesses to improve their environmental footprint and tailor services to fit an increasingly eco-conscious client base.

Threats

When considering external threats, the evolving customer demands and preferences due to changing social norms, technology, and other factors are a constant challenge to keep up with.

For example, nowadays customers prefer laundromats that can deliver their laundry within 24 hours. This favors laundry shops with multiple heavy-duty front load washers and dryers, rendering shops with old top-load machines almost obsolete.

Seasonal fluctuations may also impact income, and economic downturns may affect a customer’s ability to spend on laundry services.

Additionally, potential disruptions to the supply chain, natural disasters, and unforeseen events may pose threats to the laundromat’s operations.

Navigating Economic Factors in the Laundry Industry

As I’ve already mentioned, the laundry industry has proven to be recession-resistant, as people will always need clean clothes irrespective of the economic climate.

However, operating a successful laundry shop still requires the owner to carefully consider various economic factors, such as labor regulations, income, and operating expenses.

Economic Recessions

During economic recessions, disposable income decreases, resulting in customers opting to either wash their clothes at home or choose a cheaper laundromat.

Despite this, the laundry industry remains resilient, continuing to generate revenue as clean clothes remain non-negotiable regardless of financial constraints.

Operating Costs

One critical aspect to bear in mind when owning a laundry shop is operating costs.

Factors like rent, utilities, and maintenance can significantly impact the profitability of the business. It is essential to find ways to minimize these costs without sacrificing the quality of service.

One potential solution is employing energy-efficient machines and implementing water-saving techniques. Additionally, having basic troubleshooting skills can substantially reduce repair costs, as the owner can fix minor issues without outsourcing the job.

Labor Laws

The Philippine government enforces labor laws that protect employee rights and set wage standards. When owning a laundry shop, it is crucial to ensure compliance with these regulations. Failure to do so may result in fines or legal consequences, negatively affecting the business’s success and reputation.

Conclusion

It’s evident that running a laundromat involves a balance of benefits and drawbacks.

A SWOT analysis is crucial in weighing these aspects, as it gives potential owners an unbiased bird’s eye view of the business. Additionally, consider that economic factors play a significant role in the success of a laundromat, affecting everything from pricing strategies to customer demand.

With these insights in mind, is owning a laundry shop the right investment for you?

About the author 

Yesh Quijano

Yesh Quijano is an entrepreneur and digital marketer who's been in the game for over 11 years. He started several businesses and helped countless others reach new heights. His goal is to make digital marketing for SMEs simple, accessible, and effective. When he's not working, you can find him cuddling with his two cats.

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